Support
Need a hand with Stellar Watch? Check the answers below, or reach out directly — we read every message.
Frequently asked questions
How do I restore my purchase?
Open Stellar Watch, go to the Premium screen and tap "Restore Purchases" at the bottom. Make sure you're signed in with the same Apple ID you used to buy Premium.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Stellar Watch. There you can switch plans or cancel. Deleting the app does not cancel a subscription.
I'm not receiving event reminders
Check that notifications are allowed: Settings → Notifications → Stellar Watch. Also make sure the events you follow have reminders enabled inside the app.
Why does the app need my location?
Your location is used only to calculate what's visible in your sky — moon phases, planet rise and set times, and eclipse coverage. It's processed on your device and never uploaded. You can deny the permission and set a location manually instead.
A launch time in the app was wrong
Launch schedules change frequently, sometimes minutes before liftoff. We update data from public launch providers as soon as changes are published, but last-minute delays can slip through. Pull to refresh for the latest schedule.
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